Frequently Asked Questions

UK Delivery Most orders are aimed to be dispatched within 3 - 5 working days from receipt of your order (excluding weekends and Bank Holidays) from the date of your order. Made-to-order pieces will take longer to dispatch and this will be stated on the product listing. For custom, made-to-order items, please allow a few weeks. I’ll stay in touch with you throughout the process. I ship all UK orders via Royal Mail Tracked 48, which typically delivers parcels within 2 - 5 working days after dispatch, but may take up to 7 working days during busy periods. from dispatch. However. You'll have a tracking number sent to your email so you can track this yourself. Shipping is £3.50 with free UK delivery on orders of £65 or more International Delivery International orders are shipped via Royal Mail International Tracked. Delivery times vary depending on the destination. You'll have a tracking number sent to your email so you can track this yourself. Important Notes I am not responsible for shipping carrier delays. Please double-check your address when placing an order, as I cannot be held responsible for orders sent to the wrong address. International customers are responsible for any customs duties, taxes, or import fees that may apply. These charges vary by country, and I have no control over them. Please check your local customs regulations before ordering. If you experience any issues with delivery, please reach out to me via email. Pre-orders If you order multiple items along with a punch needle kit pre-order, your entire order will be shipped together during the time stated in the listing (normally within three weeks of your order confirmation date) Print On Demand Items Please see product listing for shipping times and rates, please note when ordering POD items and handmade Kats Korner items, they will be charged and shipped separately.

Yes, However I only offer shipping to United States, Canada, Australia and New Zealand. Delivery charges will be calculated at checkout, please make sure you double check your address as I am not responsible for orders going to the wrong address. All international orders will be sent out fully tracked with Royal Mail. I am not responsible for any custom charges or tax upon you receiving your order.

Yes, due to the new GPSR rules I am no longer shipping to the EU or Northern Island. I'm sorry :( However if this changes I will update this notice.

At Kats Korner, I want you to be happy with your purchase. If you need to return an item, please read the policy below carefully. 1. Your Right to Cancel & Return You have the right to cancel your order within 14 days of receiving your items, for a full refund. This applies to most products bought online, except for certain exclusions (see Section 3). How to Return an Item Notify me within 14 days of receiving your order by emailing kats.korner.studio@gmail.com with your order details. Once your return request is approved, you must send the item back within 14 days. Items must be unused, in their original packaging and in a resellable condition. Customers are responsible for return postage costs, unless the item is faulty or incorrect. I recommend using a tracked delivery service, as I cannot be responsible for lost returns. Once I receive your return, I will process your refund within 14 days via the original payment method. 2. Faulty or Incorrect Items If your item is faulty, damaged, or incorrect, please email kats.korner.studio@gmail.com within 30 days of receiving your order. I may ask for photos to assess the issue. If the item is deemed faulty or incorrect, I will offer a replacement, repair, or refund. I will cover return postage costs for faulty or incorrect items. 3. Non-Returnable Items Some products are excluded from returns: Custom or personalised items (e.g., made-to-order products). Punch needle kits. Digital downloads. Gift cards. Sale items. Mystery bags. 4. Faulty Items If you realise your order is faulty or damaged in any way please do contact me as soon as possible at kats.korner.studio@gmail.com 5. Processing Refunds Refunds will be issued within 14 days of receiving the returned item. Refunds will be processed via the original payment method. I do not refund original postage costs, unless the item is faulty or incorrect. 6. Exchanges I do not offer direct exchanges. If you would like a different item, please return the original order for a refund and place a new order separately. 7. Cancellations Cancellations are accepted if: The order hasn’t been started or the print-on-demand item hasn’t entered production. If you wish to cancel, contact me immediately at kats.korner.studio@gmail.com Once the order is in production or shipped, I cannot process cancellations. 8. Contact Me If you have any questions about my Returns Policy, please contact me at: 📧 Email: kats.korner.studio@gmail.com

All orders are sent via a tracked shipping service through Royal Mail. Once your order has been dispatched you will receive an email with the tracking information. You can track your order by using the provided tracking number in your order confirmation email. Simply enter the tracking number on the courier's website to get real-time updates on the status and location of your package. I have access to exactly the same information as yourself and nothing further.

Yes, all orders of £65 or more qualify for free UK delivery

Yes, I'm open to discussing your ideas. Just send me an email or fill out my contact form and we will discuss further. Please keep in mind I may reject your request.

I do not currently accept wholesale orders.

Yes! They can be purchased and used for any products on my site. They make a perfect gift for your loved ones to choose their favorite items.

Yes! You can add a personalised message to your gift order during the checkout process. There is an option to include a note to me, where you can write your special message for the recipient. Make sure to review and confirm the message before completing your order.

Punch needle is a form of embroidery or rug making which uses a needle-like tool to punch loops of yarn into fabric.

Hand tufted rugs are produced by shooting yarn through a tufting gun into a stretched fabric frame.

Coasters: Kats Korner coasters are handmade with care, making each piece unique and delicate. Handle gently and avoid excessive pulling to maintain its shape and durability. To keep it in the best condition, avoid prolonged dampness, as this may weaken the fibres and backing. Spot clean gently with a damp cloth and mild soap—do not scrub or machine wash, as this can cause fraying or distortion. Keep away from direct heat sources, and always use on a dry surface. Store flat when not in use to help preserve its shape and longevity. Wall Hangings: Kats Korner wall rugs don't necessarily need cleaning as they're displayed on a wall. However occasionally lint rolling the rug is recommended, to remove dust and fibres. Find more rug care information here RUG CARE and please read through this before making any purchases. If you have any further questions please do contact me at Email: kats.korner.studio@gmail.com