Question 1

WHEN WILL I RECEIVE MY ORDER?

Accepted Answer

UK Delivery
Most orders are aimed to be dispatched within 3 - 5 working days from receipt of your order (excluding weekends and Bank Holidays) from the date of your order. Made-to-order pieces will take longer to dispatch and this will be stated on the product listing.
For custom, made-to-order items, please allow a few weeks. I’ll stay in touch with you throughout the process.
I ship all UK orders via Royal Mail Tracked 48, which typically delivers parcels within 2 - 5 working days after dispatch, but may take up to 7 working days during busy periods. from dispatch. However. You'll have a tracking number sent to your email so you can track this yourself.

Shipping is £3.50 with free UK delivery on orders of £65 or more
Shipping charges are non-refundable if an order is returned due to incorrect address or unclaimed parcels.

International Delivery
International orders are shipped via Royal Mail International Tracked. Delivery times vary depending on the destination. You'll have a tracking number sent to your email so you can track this yourself.
Important Notes
 • I am not responsible for shipping carrier delays.
 • Please double-check your address when placing an order, as I cannot be held responsible for orders sent to the wrong address.
 • International customers are responsible for any customs duties, taxes, or import fees that may apply. These charges vary by country, and I have no control over them. Please check your local customs regulations before ordering (US customers read below)
 • If you experience any issues with delivery, please reach out to me via email.

US Delivery
I am happy to be able to send to the US again, I have found a way of adding the appropriate tariffs at checkout...
 • A 50p Royal Mail handling fee is added to every order.
 • A 10% tariff is calculated at checkout
 • You must now add your phone number to your order - Royal Mail now requires this and an order without a phone number cannot be sent out to you.
 • Tariffs have to be collected before an order is sent to the US, adding these at checkout means you shouldn't have to pay any additional fees to get your order and it should clear customs smoothly.

Pre-orders
If you order multiple items along with a punch needle kit pre-order, your entire order will be shipped together during the time stated in the listing (normally within three weeks of your order confirmation date)

Print On Demand Items
Please see product listing for shipping times and rates, please note when ordering POD items and handmade Kats Korner items, they will be charged and shipped separately.

Question 2

DO YOU SHIP INTERNATIONALLY?

Accepted Answer

Yes, However I only offer shipping to USA, Canada, Australia and New Zealand.

Delivery charges will be calculated at checkout, please make sure you double check your address as I am not responsible for orders going to the wrong address. 
All international orders will be sent out fully tracked with Royal Mail.
I am not responsible for any custom charges or tax upon you receiving your order.

US Tariff Update: US shipping is back open but with a difference...
- a 50p (per order) handling charge has been added to the shipping cost.
- a 10% tariff fee is calculated at checkout.
- You must now add your phone number at checkout. Royal Mail requires this and an order without a phone number cannot be shipping out to you.

Question 3

HAVE YOU STOPPED SHIPPING TO THE EU?

Accepted Answer

Yes, due to the new GPSR rules I am no longer shipping to the EU or Northern Island. I'm sorry :( However if this changes I will update this notice.

Question 4

WHAT IS YOUR RETURN POLICY?

Accepted Answer

At Kats Korner, I want you to be happy with your purchase. If you need to return an item, please read the policy below carefully.
1. Your Right to Cancel & Return
You have the right to cancel your order within 14 days of receiving your items, for a full refund. This applies to most products bought online, except for certain exclusions (see Section 3).

How to Return an Item
1. Notify me within 14 days of receiving your order by emailing kats.korner.studio@gmail.com (mailto:kats.korner.studio@gmail.com)with your order details.
2. Once your return request is approved, you must send the item back within 14 days.
3. Items must be unused, in their original packaging and in a resellable condition.
4. Customers are responsible for return postage costs, unless the item is faulty or incorrect. I recommend using a tracked delivery service, as I cannot be responsible for lost returns.
5. Once I receive your return, I will process your refund within 14 days via the original payment method.

2. Faulty or Incorrect Items
If your item is faulty, damaged, or incorrect, please email kats.korner.studio@gmail.com (mailto:kats.korner.studio@gmail.com)within 30 days of receiving your order. I may ask for photos to assess the issue.
 • If the item is deemed faulty or incorrect, I will offer a replacement, repair, or refund.
 • I will cover return postage costs for faulty or incorrect items.

3. Non-Returnable Items
Some products are excluded from returns:
 • Custom or personalised items (e.g., made-to-order products).
 • Punch needle kits.
 • Digital downloads.
 • Gift cards.
 • Sale items.
 • Mystery bags.

4. Faulty Items
If you realise your order is faulty or damaged in any way please do contact me as soon as possible at kats.korner.studio@gmail.com  (mailto:kats.korner.studio@gmail.com)

5. Processing Refunds
 • Refunds will be issued within 14 days of receiving the returned item.
 • Refunds will be processed via the original payment method.
 • I do not refund original postage costs, unless the item is faulty or incorrect.

6. Exchanges
I do not offer direct exchanges. If you would like a different item, please return the original order for a refund and place a new order separately.

7. Cancellations
Cancellations are accepted if:
 • The order hasn’t been started or the print-on-demand item hasn’t entered production.
 • If you wish to cancel, contact me immediately at kats.korner.studio@gmail.com (mailto:kats.korner.studio@gmail.com)Once the order is in production or shipped, I cannot process cancellations.

8. Contact Me
If you have any questions about my Returns Policy, please contact me at:
📧 Email: kats.korner.studio@gmail.com(mailto:kats.korner.studio@gmail.com)

Question 5

WHERE IS MY ORDER?

Accepted Answer

All orders are sent via a tracked shipping service through Royal Mail.
Once your order has been dispatched you will receive an email with the tracking information.
You can track your order by using the provided tracking number in your order confirmation email. Simply enter the tracking number on the courier's website to get real-time updates on the status and location of your package.
I have access to exactly the same information as yourself and nothing further.

Question 6

DO YOU OFFER FREE DELIVERY?

Accepted Answer

Yes, all orders of £65 or more qualify for free UK delivery

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