Returns & Refund Policy
At Kats Korner, I want you to be happy with your purchase. If you need to return an item, please read the policy below carefully.
Your Right to Cancel & Return
You have the right to cancel your order within 14 days of receiving your items, for a full refund. This applies to most products bought online, except for certain exclusions (see Section 3).
1. How to Return an Item
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Notify me within 14 days of receiving your order by emailing kats.korner.studio@gmail.com with your order details.
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Once your return request is approved, you must send the item back within 14 days.
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Items must be unused, in their original packaging and in a resellable condition.
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Customers are responsible for return postage costs, unless the item is faulty or incorrect. I recommend using a tracked delivery service, as I cannot be responsible for lost returns.
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Once I receive your return, I will process your refund within 14 days via the original payment method.
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Refunds will be issued within 14 days of receiving the returned item.
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Refunds will be processed via the original payment method.
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I do not refund original postage costs, unless the item is faulty or incorrect.
2. Faulty or Incorrect Items
If your item is faulty, damaged, or incorrect, please email kats.korner.studio@gmail.com within 30 days of receiving your order. I may ask for photos to assess the issue.
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If the item is deemed faulty or incorrect, I will offer a replacement, repair, or refund.
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I will cover return postage costs for faulty or incorrect items.
3. Non-Returnable Items
Some products are excluded from returns:
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Custom or personalised items (e.g., made-to-order products).
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Punch needle kits.
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Digital downloads.
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Gift cards.
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Sale items.
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Mystery bags.
4. Exchanges
I do not offer direct exchanges. If you would like a different item, please return the original order for a refund and place a new order separately.
5. Cancellations
Cancellations are accepted if:
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The order hasn’t been started or the print-on-demand item hasn’t entered production.
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If you wish to cancel, contact me immediately at kats.korner.studio@gmail.com Once the order is in production or shipped, I cannot process cancellations.
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Custom or personalised items cannot be cancelled once work has begun.
6. Contact Me
If you have any questions about my Returns Policy, please contact me at:
📧 Email: kats.korner.studio@gmail.com