​Returns & Refund Policy

 

At Kats Korner, I want you to be happy with your purchase. If you need to return an item, please read the policy below carefully.

1. Your Right to Cancel & Return

You have the right to cancel your order within 14 days of receiving your items, for a full refund. This applies to most products bought online, except for certain exclusions (see Section 3).

 

1. How to Return an Item

1. Notify me within 14 days of receiving your order by emailing kats.korner.studio@gmail.com with your order details.

2. Once your return request is approved, you must send the item back within 14 days.

3. Items must be unused, in their original packaging and in a resellable condition.

4. Customers are responsible for return postage costs, unless the item is faulty or incorrect. I recommend using a tracked delivery service, as I cannot be responsible for lost returns.

5. Once I receive your return, I will process your refund within 14 days via the original payment method.

 

2. Faulty or Incorrect Items

If your item is faulty, damaged, or incorrect, please email kats.korner.studio@gmail.com within 30 days of receiving your order. I may ask for photos to assess the issue.

• If the item is deemed faulty or incorrect, I will offer a replacement, repair, or refund.

• I will cover return postage costs for faulty or incorrect items.

 

3. Non-Returnable Items

Some products are excluded from returns:

• Custom or personalised items (e.g., made-to-order products).

• Punch needle kits.

• Digital downloads.

• Gift cards.

• Sale items.

• Mystery bags.

 

4. Faulty Items

If you realise your order is faulty or damaged in any way please do contact me as soon as possible at kats.korner.studio@gmail.com

 

5. Processing Refunds

• Refunds will be issued within 14 days of receiving the returned item.

• Refunds will be processed via the original payment method.

• I do not refund original postage costs, unless the item is faulty or incorrect.

 

6. Exchanges

I do not offer direct exchanges. If you would like a different item, please return the original order for a refund and place a new order separately.

 

7. Cancellations

Cancellations are accepted if:

• The order hasn’t been started or the print-on-demand item hasn’t entered production.

• If you wish to cancel, contact me immediately at kats.korner.studio@gmail.com Once the order is in production or shipped, I cannot process cancellations.

 

8. Contact Me

If you have any questions about my Returns Policy, please contact me at:

📧 Email: kats.korner.studio@gmail.com